TOPICS
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Sat 9am–7pm ET
Applying
How do I apply?
Apply online at flexiti.com, or in-store and online at retailers across the Flexiti Network. You'll have a decision in minutes.
Am I eligible?
Does Flexiti check my credit?
Can I start shopping right away?
What if I'm declined?
Plans, interest & fees
What plans are available?
Depending on the retailer, you can choose equal monthly payments, a deferred plan where you pay later, or a regular credit purchase. Many retailers offer no interest¹ promotional plans. Quebec residents are required to make minimum monthly payments on deferred plans.
What does 0% interest mean?
What fees should I know about?
Where can I see my interest rate?
Payments
How do I make a payment?
Add Flexiti Financial as a bill payee in your online or telephone banking and enter your 16-digit account number.
Will I get payment reminders?
Can I pay off my purchase early?
What happens if I miss a payment?
Where do I see my balance and statements?
Where to shop
Where is Flexiti accepted?
How do I pay with Flexiti at checkout?
Do I need to reapply for each purchase?
Are the same plans available at every retailer?
Can I return something I bought with Flexiti?
Simply Secure™ Payment Protection
What is Simply Secure?
How do I sign up?
Am I eligible?
Is there a waiting period?
I'm self-employed. Am I covered for job loss?
What isn't covered?
When does coverage end?
How do I make a claim?
How do I make a complaint?
Managing my account
How do I register my account?
How do I update my contact information?
Can I request a credit limit increase?
How do I close my account?
The Flexiti information on my credit report looks wrong. What do I do?
Can I get paper statements?
Support
How do I get help with my account?
When is customer service available?
I forgot my password. What do I do?
I haven't received my welcome email. Where is it?
Merchants
How quickly can we start offering Flexiti?
What does it cost us?
Who carries the credit risk?
How do customers apply, and how long does it take?
What kind of marketing support do we get?